F.A.Q's

1. Where is Westfield Roses gifts & Flowers based?
We are based in Mumbai, India and can be contacted on (91)9224485041 or mailto: contact@1600-flowers.com 
2. Can I send a gift, which is not included in your shopping cart? 
Yes, You can send a gift, which is not included in our shopping cart by sending the Enquiry Form. We shall promptly get back you that how can you make the payment and place an order.
3. How can I make the payment? 
You can make the payment by Credit Card.
4. Which credit cards does Westfield Roses accept? 
Westfield Roses accepts Visa, MasterCard, American Express, and Discover cards etc.
5. Is my credit card number is secured?
All transactions are secured, powered by CCNow.com, Which is our Authorized web retailer an US based organization. Which transacts all transactions on ultra high Secure Socket Layer (SSL). The credit card information never comes to us. We just get the payment receipt information. CGI script capable of processing Credit Card transactions insuring that the information is encrypted before it is transmitted.
6. How do I feel sure that you have correctly registered the order placed? 
After you have placed the order, you will get an E-mail confirming each order registered with us. Please check your E-mails and in the event you want any correction, please get in touch. 
7. Are the items delivered as per the display on WebPages? 
There may be some variation in the gifts especially in perishable items like cakes, chocolates and flowers. Generally the gifts will be similar to the pictures on the web. They will definitely match or exceed all the specifications in terms of weight, size, count and functionality. Flowers specified in the arrangements shown may differ as per seasonal availability. If the flowers specified in the arrangements are not available, suitable alternatives will be used.
8. How much time do you take to deliver after the payment has been made? 
Our goal at Westfield Roses is to ensure delivery on the chosen day. We understand that you would want your gift delivered on someone's birthday and not a day later so we make sure that we meet the Preferred Delivery Day Deadline. We generally need 1-2 days (depend on delivery areas) to process the order and ensure that happens, but in case you happen to be late, we will try hard make sure that the delivery can take place within 24 hours at no extra charge.
9. Where in Mumbai can you deliver?
We do deliver Mumbai municipal limits and beyond the limits out city tows Thane, New Mumbai, Ulhasnagar, Dombivli, Ambernath, Virar, Vasai and around the Mumbai city limit of 75 kms.
10. What is the mode of delivery? 
All Gift Items are delivered personally by them to the address.
11. How do I know that gift has been delivered?  
We send you an e-mail confirming delivery after it has been done. If the recipient has sent a feedback, this will be included in the e-mail. 
12. Can I send some message with the gift? 
Yes, you can send your message with the gift. We will send your message in a FREE greeting card along with the gift. 
13. Are there any hidden costs such as delivery charges, taxes etc.?
The price is inclusive of all. 
14. What if you don't deliver or deliver late? 
If you give us adequate time to process your order it will not be late. This can only happen due to forces beyond our control such as riots, transportation strikes and situations beyond our control. Another common reason this happens is when the recipient of the gift is not at home, or his/her address has changed. We will cooperate with you to rectify this situation if it does occur. Please note our maximum liability is the refund of the purchase price, if the fault is due to Westfield Roses.
15. Do you deliver on Sundays?
Yes 365 days. Such as riots, transportation strikes and any other situations may be not served.
16. What is your refund policy?  
Once an order is booked it cannot be cancelled. If we have not processed the order it can be cancelled with a 10% service fee.

TERMS OF USE:

The customer agrees to the following terms and conditions. By placing an order the client is authorizing the company to purchase the required gift in his name and on his behalf and take all the necessary steps to hand-over the gift to his relative. While rendering the service the company is acting only as an authorized representative of the client and not as his agent or in any other capacity. The company shall be handling the material only as a service provider and its liability shall be restricted to that of a bailee under the contract Act.

Definitions:

Westfield Roses: The company providing the delivery service. Customer: The person using the delivery service and ordering the gifts for the recipient.
Gift/s: Products ordered by the customer to be delivered in Mumbai.
Perishable gift: All gifts in the Flowers, Cakes and chocolates and Indian Sweets sections.
Non - Perishable gifts All Other gifts except perishable gifts.
Products: The gifts delivered to the recipient will be generally as per the description of the article, as per the picture chosen by the customer and requested the custom products by customer.

There may be variations in appearance and colors especially in the perishable goods like flowers, cakes and chocolates and Indian Sweets. The non-perishable articles may also have variations, as these goods are hands made. The customer agrees to the variations and understands the nature of the variations and allows Westfield Roses to deliver a product, which that similar to the product picture exhibited on the web-site. Flowers specified in the arrangements shown may differ as per the seasonal availability. If the Flowers specified in the arrangements are not available suitable alternatives will be used.

Disputes:
All and any disputes related to "Westfield Roses" service shall be subject to the jurisdiction of Mumbai (India) courts.

Payments:
All prices are in US Dollars. Payments will be accepted in US Dollars and charged to the credit card in US Dollars.

Accuracy of information and intent of making payment:
The customer promises that the information provided to Westfield Roses will be true, current, correct and accurate including credit card numbers and addresses. The customer also agrees to pay all charges incurred by them and users of your account and credit cards or other payment mechanism at the prices in effect when such charges are incurred.
 
The customer agrees to defend, indemnify and hold Westfield Roses and its affiliates harmless from any and all liabilities, costs and expenses, including attorneys' fees, related to any violation of this Agreement by them or your authorized users of your account.

Westfield Roses may modify this Agreement from time to time by changing the above terms and condition. The terms and conditions applicable to the customer will be the ones that were prevailing on the day and time you placed your orders.

Delivery:

Non Availability:
If the ordered product is out of stock and Westfield Roses is unable to deliver the gift, a complete refund will be made to the customer. We shall not be liable for any other charges, loss of profits, emotional stress or any other liability etc caused due to the non-delivery and non-availability.

Delivery Attempt:
Is when Westfield Roses deliver the gift, and is unable to do so due to either:

1.        A wrong address or 2.        No one being at home.

Late Delivery:
If the delivery is made after 3 days of the "preferred date" a 25% discount will be refunded to the customer. In case a delivery attempt was made and could not be delivered due to either a wrong address or no one at home, no refund will be given.

No one at Home:
If Westfield Roses attempts a delivery, and cannot do so as no one is at home, Westfield Roses will leave a 'delivery note' at the address.

Perishable goods - The recipient will be able to collect the gift from the closest Westfield Roses office that will be mentioned on the delivery note. The perishable goods will be held for 24 hours. Also, the perishable goods can be left with a neighbor provided we have received instructions from the customer on the order form in the comment section. No refunds or cancellations will be made for perishable goods.
Non-perishable goods - The gift will be returned to the Westfield Roses office in Mumbai. In the event of no one being at home, every genuine effort shall be made to a re-delivery. In the unlikely event the gift is unable to be delivered due to no one being at home the customer will be informed. The goods will be held for 15 days at the office. No refunds will be given to the customer. The only exception will be if the value of the gift exceeds $40 (US Dollars forty), a US $ 40 cancellation charge will apply and the balance returned to the customer.

 Delivery Period and Timing:
Westfield Roses shall try to deliver the gift on the 'preferred date'. Please allow the minimum time required for delivery as specified in each category. Gift deliveries shall be made within three to seven working days in India provided the time specified for that category of gifts is not more. Delivery shall be made on the 'preferred day', or a day earlier or later if it coincides with a festival day or a national holiday. Delivery shall be made in the course of the day, and the customer agrees to refrain from requesting for deliveries at very early or late hours of the day. All attempts will be made to deliver at the specified time on the preferred date of delivery but Westfield Roses will not be responsible if the gifts cannot be delivered at the specified time.
Cancellations

Once a gift is ordered the customer cannot cancel it. The reason being that the system immediately processes the order and sends shipping instructions to delivery guys. In case we receive a cancellation notice and the order has not be processed by us, we shall cancel the order subject to a 10% cancellation charge.

On cancellation of an order after it has been processed by Westfield Roses and not yet delivered, the cancellation charges will be as follows:

1.        Perishable Gifts (flowers, cakes and chocolates, Indian Sweets) - Cancellation charge - 85 %, refund to customer 15%.

2.        Non Perishable Gifts (all others categories, except above) - Cancellation charge - 50%, refund to customer 50%.

Once a delivery attempt is made, no cancellation will be accepted and no refunds will be made.

WARRANTY

Perishable Gifts – Westfield Roses does not provide any warranties.

Non-perishable Gifts - Warranties are provided by the suppliers of the gifts in certain items . The customer agrees that the customer service issues regarding the products (gifts) will be taken up with the manufacturer directly. Westfield Roses will pass on any warranty cards if available to the recipient of the gift at the time of delivery

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Same Day Delivery at All Suburban Areas of Mumbai (Bombay), New Mumbai, Thane, Dombivili, Ulhasnagar and Ambernath. Flowers are Garden fresh. Best florist in Mumbai. Cakes are delivered from reputed confectioneries. We deliver on the day you specify. We deliver on holidays and Sundays. No hidden cost. Free of Delivery charges and Greeting Card. Same day delivery. Guaranteed Delivery.